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    Know Your Customer and Identity Verification Policy

    What is the Know Your Customer (IVP) program?

    Theelance IVP program ensures a trusted marketplace for all users by confirming customer identity through documentation collection. This helps to prevent fraud, money laundering, and the financing of terrorism.

    We believe that IVP is a requirement that ensures a safer and secure online workplace for all Theealnce members. In addition, several of our service providers, such as our payment gateway providers require us to perform certain checks on customer identity.

    How do I complete IVP to verify my identity?

    You can become Theealnce Verified by submitting a valid government-issued ID card, keycode verification and 2 recent utility bills or bank statements or 1 of each. To learn more about the identity verification process email Us.

    To verify your identity now  click here.

    What if the details on my account do not match the name on my ID or documentation?

    The details registered on your Theelance account must match the name on your documentation. You will be asked to confirm your details during the verification process before submitting them for review.

    What happens if I’m not able to pass IVP?

    If you are unable to become Theelance Verified, Freelancer may place an account limitation or suspend your account as a security measure.

    Falsifying your identity is a crime. Theelance may report users that provide false documentation.

    ID Verification

    Sellers are encouraged to verify their identity to market themselves to potential Buyers as trusted members of our Theelance community. Users that verify their identity also benefit by receiving faster processing of their payments and faster resolution of account issues and disputes.

    Verification may be completed by users at any time, but Theealnce may also request users verify their identity to Send our User Agreement.

    To become Theealnce Verified we require you provide:

    Proof of identity by submitting a Government-issued photo ID.
    Proof of address by submitting two different copies of a recent utility bill, such as an electric, gas, water or phone bill, or a recent bank statement.
    To verify your identity, complete the following steps:

    Proof of identity requirements:

    We require a colour scanned image or digital photo of acceptable government-issued photo identification.

    Acceptable forms of Identification:

    Driver’s License
    National ID card
    Additional requirements:

    High quality colour scan image or digital photo.
    Image dimensions must be 500 x 300 pixels minimum.
    Must be currently valid (not expired).
    Must include photo, signature, name and date of birth.
    Must not be hand written.
    Do not crop, adjust colours, or alter the image in any way.
    Must be in English or of English character set (such as Spanish, Portuguese, French, Italian or Romanian).
    Name on ID must match the name entered in the Verification Centre.
    ID number must match the ID number entered in the Verification Centre.
    If you have any questions or concerns with these requirements you can contact our customer support team at